ITRM employ some of the industry’s best IT professionals who are selected for both their strong technical skills and customer service approach. Their skills and knowledge are enhanced further by our commitment to deliver quality, undergoing regular technical, procedural and customer services training. Some of the key delivery areas and capabilities of the division include:
ITIL Based Centralised Service Desk
ITRM have adopted the ITIL best practice framework that forms the foundation of our core service delivery and support functions. Our systems and processes are designed in such a way that ensures a consistent and high quality approach to every problem or request that is raised.
We recognise that our people and their skills are the key to rapid problem resolution. We invest heavily in our staff development and training initiatives ensuring they have the latest qualification in a wide variety of disciplines including Microsoft, Avaya, Cisco to name but a few. This in turn enables us to confidently resolve your issues in the fastest possible timeframes.
Every day presents new and exciting challenges for us, therefore we go to great lengths to select the right people for the job with skills and experience across multiple industry sectors.