Outsourcing is not just 'trendy' in today's IT world. For many businesses that do not have effective IT departments or at least the budget for it, outsourcing is a viable solution. It is basically the formation of an open honest relationship between the client and a qualified partner, with the sole purpose of delivering a service that meets and constantly strives to exceed the clients expectations. Outsourcing is a practical, reliable and cost effective way to maintain your IT infrastructure, it allows the client to focus their energies on achieving their corporate objectives.

We provide a range of outsource solutions, delivered at the customer's site or managed remotely, including:

• Total Outsource - Encompassing the support and maintenance of your entire IT infrastructure.
• Partial Outsource - Covering singular or multiple modules of your IT network e.g. Desktop Support, Disaster Recovery, Network Management, Business Solutions.

Why Outsource?
In our experience, the main reason companies outsource any of their IT Services, whether it be in part or total, is cost and effectiveness - the bottom line, "how much will we save, will our business run more effectively….!"

So why is it that an external company is able to deliver service cheaper and more reliably than you can internally?

• Simply because you are in business to fly aeroplanes, to build cars, to count money, to make music. You are not in business to deliver the best IT solutions available - WE ARE !
• We appreciate the sensitivity of the changes attributed to third party consultancy/outsourcing, the effect it can have on team morale and the importance of staff buy in… New systems or personnel are never easy to adjust to.
• We realise that every company is different; every business market has different rules and requires a different approach depending on its culture and attitude.
• Although our focus ultimately is doing the job better than anyone else, ITRM are people people and we consider this our most important commodity.
  This is what makes ITRM different and is another reason why we stand apart from our competitors.

Approach
By identifying your business requirements and expectations, and understanding your constraints, ITRM define Target Service Levels, which allow total management and accurate measurement. We strive to constantly deliver against these service levels. We are best placed to provide your complete solution from initial assessment through to implementation and ongoing support and constantly embrace the latest technologies to enhance your company's competitive edge.