Support Services tend to be shorter-term contracts, typically managed remotely with onsite attendance only when necessary. Or alternatively with permanent onsite presence offering up to 24x7x365 available support.

ITRM offer several differing levels of support contracts. From the low-cost ‘prepare for nothing react to everything’ agreement, to the proactive ‘all singing all dancing’ contract with built in quarterly activities such as preventative maintenance, contract performance reviews and quarterly reporting etc, which is amongst the most comprehensive in the industry. As well as eradicating repetitive problems, it provides a valuable knowledge base of past issues and other clear measurement tools. All Support is co-ordinated by our dedicated IT Service Desk and can be delivered at customer site or managed remotely.

Support services managed by ITRM become more successful as the relationship grows. We conduct an open, honest relationship with clients with the sole purpose of delivering a service that meets and exceeds your expectations. Our aim is to constantly develop and enhance your IT throughout the contract duration. Support Services are a practical, reliable and cost-effective way to maintain your IT infrastructure.