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We ask the Questions

How do you spend your time?

It’s split between managing the service desk and managing projects. In the PM role, I oversee client projects, such as network cabling, websites, cloud migrations, MPLS networking and on-boarding new clients.


What drives you?

Keeping the service desk up and running. As anyone who knows MSPs will know, it’s the beating heart of the company.

Keeping disruption to a minimum is critical to our success. 


What did you do before you joined ITRM?

I started my career serving an advanced information technology apprentice with Kent Police. I then joined an MSP working as a service desk engineer before joining ITRM as a second line engineer. 

How’s it been since you joined?

I soon got the chance to PM an internal transformation project. One and a half years later I was offered the chance to run the service desk and nine months on, the role is still proving to be a challenge I relish.

Keeping disruption to a minimum is critical to our success

What do you like most?

The opportunity to work across so many different vertical sectors, serving a high number of customers, as this offers so much variety. It’s particularly great that we serve a number of charities, as I feel we are helping them, to help people.


What challenges do you face?

Understanding our clients’ business challenges. And, being able to work with stakeholders at all levels, with varying levels of technical understanding.


What’s good about working at ITRM?

The camaraderie of the service desk, the supportive environment and the fact that people pull together.


So, what do you do outside of work?

I have a love of cars, like the Ford Mustang so I indulge when I can, plus I enjoy squash, snooker and football. Oh, and a bit of bingeing on box-sets!

Meet The Team

Matthew Porter Pre-Sales Architect

Matthew Porter

Pre-Sales Architect

Find out what a pre-sales architect actually is and how Matt contributes to our client's IT plans Read more...

Sue Thorpe Business Operations Manager

Sue Thorpe

Business Operations Manager

Sue is an experienced HR Manager with ITRM Ltd and is passionate about delivering excellent customer service, enhancing the employee experience and supporting the local community. Read more...

Michelle James Senior Account Manager

Michelle James

Senior Account Manager

My days are varied and action packed. The great thing about being a Senior Account Manager is that no two days are ever the same. Read more...

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