Account Manager

Location: Thames House, St Johns Road, Sidcup, Kent, DA14 4HD
Reference: MG003

Your Responsibilities
As an Account Manager your role will include the following responsibilities:

  • Winning and securing new business from existing clients;
  • Upselling services & products;
  • Retention of client accounts;
  • Developing long term trusted relationships with clients;
  • Co-ordination of sales administration/database/quoting;
  • Preparing client proposals and report documents;
  • Account Managing existing and new ITRM clients to ensure services required are delivered both face to face and over the phone;
  • Integration with technical departments – being a central point of contact for queries, new business, ongoing contracts etc.
  • Achieving your client and team goals;
  • Arranging meetings with clients, presentation and proposals as required for continuance of existing and winning new business.
  • Negotiation of contacts, services and new business. Using your sales and marketing skills to influence decisions, in an ethical and professional manner.
  • Providing value added service, ensuring the absolute highest of standards at all times.
  • Maintaining data integrity on ITRM corporate databases in line with the Data Protection Act.
  • Keeping abreast of technical and industry information - analysis of your market area, keeping up with and reporting on industry fluctuations, market conditions and competitor activity.

Key-Result Areas

  • Achieving sales targets.
  • Retention of client accounts.
  • Activity within client accounts.

Responsible For:

  • A pool of dedicated accounts.

Job contacts within ITRM:
The Consultant will have to deal with:

  • Managers and Directors of ITRM and their staff.

Outside ITRM:

  • Managers and Directors of External Clients and their staff.
  • Support companies & Suppliers.

Technical Experience:
Demonstrate a working knowledge or understanding of the following:

  • Experience using MS Office & Internet Explorer
  • Excellent customer services skills
  • Account Management skills
  • Sales Skills
  • Excellent telephone manner


  • IT infrastructure/hardware/software knowledge
  • Good overall knowledge: Excel, PowerPoint
  • Good typing skills: 45WPM +

Professional Experience:

  • At least 3 years’ experience of working within a sales or account management role.


  • 2 years+ experience of working within a corporate environment within a multi-tasked role.
  • Experience working within an IT or Voice Services Organisation

Person Specification:

  • Loyal/committed individual
  • Self-motivated
  • Access to own vehicle required
  • Self-starter
  • Exceptional service delivery and customer service skills
  • Ability to learn new skills quickly and efficiently
  • Professional and reliable individual
  • Calm, helpful and efficient under pressure
  • Excellent Co-ordination, Organisational Skills and able to work to tight deadlines
  • Very good written and spoken English
  • Team player
  • Pro-active
  • Smart and presentable appearance
  • Confidence when dealing with people