Apprenticeship summary

Are you looking for an incredibly effective route into tech? We’re looking for fresh talent and new ideas to join our fantastic team of kind, caring and innovative employees in Sidcup. If you are passionate about delivering excellent customer service and want to break into the tech industry, this could be the perfect apprenticeship for you.  .

Annual wage

£14,000 - £16,000 

Working week

Monday to Friday 9:00-17:30

Expected apprenticeship duration

18 months

Apprenticeship level

Advanced Level Apprenticeship Level 3 (A level)

What will the apprentice be doing?

From your first day at ITRM, you’ll be joining a fantastic team of dedicated Engineers, you’ll partner with a mentor who will support you with hands-on training, and they’ll be beside you at every step, ensuring that you develop and grow at ITRM. To start with, you’ll gain experience taking customer calls and troubleshooting basic issues. At ITRM, you’ll truly be earning whilst you learn; you’ll benefit from expert business coaches, quarterly reviews and 22 days of facilitated training so you can hone your skills and gain extremely valuable experience for your working life. 

What training will the apprentice take and what qualification will they gain at the end?

  • They will achieve Level 3 qualification
  • They will attend 22 days of facilitated training in central London
  • Training sessions can be 2 days or up to 5 days in duration at any one time

What is the expected career progression after this apprenticeship?

After the completion of this apprenticeship, the learner can expect to follow a career path to a Level 1, Level 2, Level 3 Support Engineer, and then progress further within a Consultancy role.

Requirements and prospects

Desired skills and personal qualities:

  • Willingness to learn 
  • Communication skills 
  • Basic IT skills 
  • Attention to detail 
  • Organisation skills 
  • Customer care skills 
  • Problem-solving skills 
  • Team working 
  • Determination 
  • Resilience 
  • Ability to work autonomously 
  • Passionate about technology 

Qualifications required:

  • GCSE or equivalent English Language and Maths, plus 3 other subjects (Grade 4 or above) essential

As a member of the Tech Talent Charter, we’re committed to providing an inclusive and diverse workplace, were people from all backgrounds are treated equally, listened to and valued for their contributions.  


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