Apprenticeship summary

Do you have a passion for technology? Do you enjoy problem solving and making customers happy? Are you a good team player? Are you looking to work for a great local company that cares about its staff, its customers and the local community it serves? Then this could be the perfect apprenticeship for you.

Annual wage

£8,385, with the opportunity for a salary increase after 6 months if clear commitment has been shown towards the programme

Working week

Monday to Friday 9:00-17:30

Expected apprenticeship duration

18 months

Apprenticeship level

Advanced Level Apprenticeship Level 3 (A level)

What will the apprentice be doing?

They will work alongside a team of Support Engineers in our Sidcup office and will be allocated a mentor who they will sit alongside and receive most of their hands-on training from. They can expect to take customer calls and support them with the most basic IT troubleshooting issues initially. They will be supported monthly by our business coaches, have quarterly reviews involving their manager , and attend 22 days of facilitated training to ensure they are fully equipped to start their career as a qualified tech professional. 

What training will the apprentice take and what qualification will they gain at the end?

  • They will achieve Level 3 qualification
  • They will attend 22 days of facilitated training in central London
  • Training sessions can be 2 days or up to 5 days in duration at any one time

What is the expected career progression after this apprenticeship?

After the completion of this apprenticeship, the learner can expect to follow a career path to a Level 1, Level 2, Level 3 Support Engineer, and then progress further within a Consultancy role.

Requirements and prospects

Desired skills and personal qualities:

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Determination
  • Resilience
  • Ability to work autonomously
  • Willingness to learn
  • Passionate about technology

Qualifications required:

  • GCSE or equivalent English Language and Maths, plus 3 other subjects (Grade 4 or above) essential


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