Role summary

As part of the ITRM Business Operations team, you will report directly to the Operations Manager. As part of this team, you will be responsible for the development and ongoing support of the Company.

Your role will be a Business Operations Assistant whilst dedicating 20% of your working week to complete your formal level 3 Business Administrator Apprenticeship. Your key responsibilities as a Business Operations Assistant will include but are not limited to:

  • Manage all procurement for the Company’s busy Network Cabling team
  • Managing all internal purchasing, including stationery and all other office supplies
  • Supply chain/inventory management goods in and goods out
  • Reviewing and approving supplier invoices, checking supplier invoices against prices, investigating and managing any discrepancies
  • Liaising with the finance team and completing final invoicing checks to assist with the processing of supplier payments
  • Maintaining proper expenditure and billing records for the Finance and Business Operations teams.
  • Assisting the office management function with the co-ordination of internal facilities maintenance contracts, including scheduled maintenance visits and general contract management
  • Provide holiday/sickness cover for the Business Operations team
  • Monitoring all incoming Business Operations and Reception communications and requests, ensuring they are dealt with quickly and efficiently
  • Providing telephone support on the Company’s main reception line, answering and directing incoming phone calls
  • Providing front-of-house support for pre-arranged client visits
  • Provide administrative / project support to all business delivery units as and when required. This could include but is not limited to – preparing and distributing staff surveys, helping with event management, arranging staff social events, general office housekeeping etc.

ITRM’s Business Administrator Apprenticeship programme

Duration 15-18 months

You will learn:

  • How to adopt a proactive approach to developing skills that improve processes such as planning and quality assurance
  • How to manage priorities and your own time whilst showing initiative
  • Key decision-making skills
  • How to effectively deal with a range of stakeholders and effectively communicate with different audiences
  • How to use relevant project management principles and tools to scope, plan, monitor and report on a small-scale project

You will be taught by expert tutors who have practical experience in the fields in which they prepare and a passion for sharing that knowledge to maximise your career potential:

You will have access to a Coach who is on hand to guide you through each stage of your learning journey, providing you with clear aims and objectives. They will keep in regular contact with you and instil the confidence that you can achieve

  •  You will also attend face-to-face workshops to improve your knowledge and develop other skills in a variety of areas.
  •  These also provide an excellent opportunity to build relationship with your dynamic community of like-minded talent in the form of other learners, tutors, coaches and mentors
  • You will have access to a Virtual Learning Environment with all of your qualification content, additional learning resources and all the step-by-step support you need to ensure your success
  • Once you have completed all the Knowledge, Skills and Behaviours, you will complete an End Point Assessment.
  • This is conducted by an external assessment organisation and will be graded as a pass, fail, or distinction.

Further details can be found here:

Knowledge, skills and experience required

  • Experience in a customer-facing position
  • Competent in the use of Microsoft Word and Excel
  • Excellent verbal and written communication skills
  • A high level of accuracy and attention to detail is required
  • Ability to structure and organise a varied workload
  • Ability to prioritise effectively

Technical Experience

  • Competent in the use of Microsoft Word and Excel

Person specification

  • Punctual and reliable
  • Can do and proactive attitude towards work
  • Driven to achieve great results
  • Great team player but able to work efficiently alone too

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