Job purpose

As a Business Operations Analyst, the role will encompass a wide variety of responsibilities across 3 core areas, including Supply Chain/Channel Management, Recurring Revenue Management and Business Process Management. These responsibilities include, but are not limited to:

  • Strategic Procurement – More in depth and proactive planning of all procurement requirements to increase efficiency, quality and collaboration between departments.
  • Negotiation – Ensuring that profit margins are maximised to the fullest and proactively pursuing the best possible deals and outcomes for the business.
  • Supply Chain Management – Maintaining Scorecards, hosting and chairing supplier review meetings.
  • Vendor Partnerships Management – Meeting all requirements to maintain partner accreditation; product training; communicating changes to all staff & provide training where necessary.
  • Supply Chain/Inventory Management Goods In.
  • Recurring Revenue Billing Management – Ensure all Contracted and Consumption based subscription services are set-up, updated, reconciled against vendor invoices and billed to the customer.
  • Invoice Reconciliation – Ensuring all supplier invoices are thoroughly checked, authorised and queried/escalated as necessary.
  • Product Suite Management – Working with Vendors and our Sales team to ensure their knowledge of all products and services are kept current.
  • Supporting Sales through product expertise and utilising supplier relationships to support tenders and proposals to achieve customer goals.
  • Business Process Management, Investigating failures in process and instigating changes to prevent them reoccurring.
  • Being the ‘Autotask’ System Champion for the department, recommending ways to improve the use of this system to automate processes and increase overall efficiency.
  • Providing regular reporting and status updates to the Director of Operations.
  • Supervise junior staff members where appropriate.

Key-result areas

Your performance will largely be measured on procurement savings, billing speed/accuracy, product expertise and supplier/vendor relationship management.

Technical Experience

  • Demonstrate a working knowledge or understanding of the following:
  • Experience using: Microsoft Word, PowerPoint, Outlook.
  • Excellent Excel skills.
  • Excellent customer service skills.
  • Excellent telephone manner.
  • Good analytical skills with high level of attention to detail.
  • Excellent negotiation and supplier conflict resolution skills.
  • Experience of and MSP based Professional Services Automation tool (Autotask, Connectwise etc…)

Person Specification

  • Loyal/committed individual.
  • Self-motivated.
  • Pro-active.
  • Exceptional service delivery and customer service skills.
  • Ability to learn new skills quickly and efficiently.
  • Professional and reliable individual.
  • Calm, helpful and efficient under pressure.
  • Excellent organisation/co-ordination skills and able to work to tight deadlines. 
  • Very good written and spoken English.
  • Strong team player – High degree of collaboration, willing to roll up their sleeves and assist the rest of the team.
  • Solutions orientated.
  • Smart and presentable appearance (we have a smart casual dress code).
  • Confident when dealing with people.

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