Job purpose

As Procurement Coordinator at ITRM, you will largely responsible for day to day procurement of technology and services through our chosen vendors/suppliers, management of all recurring revenue contracts and subscriptions and general Supply Chain/Channel management, as well as working on continual improvement of processes in this area. Overall responsibilities include, but are not limited to:


Strategic Procurement – More in depth and proactive planning of all procurement requirements to increase efficiency, quality and collaboration between departments.

Negotiation – Ensuring that profit margins are maximised to the fullest and proactively pursuing the best possible deals and outcomes for the business.

Supply Chain Management – Maintaining Scorecards, hosting and chairing supplier review meetings

Vendor Partnerships Management – Meeting all requirements to maintain partner accreditation; product training; communicating changes to all staff & provide training where necessary.

Supply Chain/Inventory Management, including managing Goods In & Returns.

Recurring Revenue Contracts Management – Ensure all Contracted and Consumption based subscription services are set-up, updated, reconciled and billed to the customer.

Invoice Reconciliation – Ensuring all supplier invoices are thoroughly checked, authorised and queried/escalated as necessary.

Product Suite Management – Working with Vendors and our Sales team to ensure their knowledge of all products and services are kept current.

Supporting Sales through product expertise and utilising supplier relationships to support tenders and proposals to achieve customer goals.

Being the ‘Autotask’ System Champion for the department, recommending ways to improve the use of this system to automate procurement and contract processes.

Providing regular reporting and status updates to the Director of Operations.

Supervise junior staff members where appropriate.

Key-result areas

Your performance will largely be measured on procurement savings, billing speed/accuracy, product expertise and supplier/vendor relationship management.

Technical Experience

Demonstrate a working knowledge or understanding of the following:

Experience using: MS Office, MS Word, Outlook, Internet Explorer

Excellent Excel skills

Excellent customer service skills

Excellent telephone manner

Good analytical skills with high level of attention to detail

Excellent negotiation and supplier conflict resolution skills

Experience of and MSP based Professional Services Automation tool (Autotask, Connectwise etc…)

Person Specification

Loyal/committed individual

Self-motivated & Pro-active

High levels of attention to detail

Exceptional service delivery and customer service skills

An interest in process improvement

Ability to learn new systems and identify improvements

Ability to learn new skills quickly and efficiently 

Professional and reliable individual

Calm, helpful and efficient under pressure

Excellent organisation/co-ordination skills and able to work to tight deadlines 

Very good written and spoken English

Strong team player – willing to roll up their sleeves and assist the rest of the team

Smart and presentable appearance (we have a smart casual dress code)

Confident when dealing with people


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