Essential Guidance - Infrastructure & Ongoing Support

Use experienced infrastructure providers

  • Look for a bespoke implementation service
  • Support must be a essential part of any key infrastructure purchase
  • Ensure appropriate mix of onsite and remote (telephone) support

Support needs to include a planned preventative maintenance schedule

  • Keeps any expanded / changed requirements at the forefront
  • Ensures any issues are highlighted early before any unplanned business impact

Support should address appropriate support SLAs for all components

  • Critical components (e.g. server and networking equipment) – e.g. 4 hours.
  • Non-critical equipment - workstations, printers etc – e.g. 8 hours.
  • Office / desk moves etc – project based.