Flexible Business IT Support Whenever You Need It
IT systems are becoming increasingly complex and sophisticated, able to independently handle tasks and give you more time to focus on your business. But when you rely on your IT system for your day-to-day needs, what happens when something goes wrong? Whether your network goes down or data gets lost, issues can halt your business to a stop, and that time freed up by using technology becomes a rush to find a solution.
ITRM is a managed service provider (MSP) with a difference. We won’t wait for the same issues to crop up and keep fixing the same problems. We go to the root cause and recommend the best solution for you to save you money and stress and give you back the time to focus on your business.
When choosing an MSP, pick one that takes the time to understand your business; that sees you and not just another number or opportunity to make money by locking you into a support package.
ITRM is built on honesty and integrity. Our award-winning service desk and highly rated engineers work to ITIL industry standards to deliver IT support in London, Essex, Kent, Surrey and Sussex, but they’re also highly responsive and agile and will bend over backwards to support you at short notice.
WORXsupport Managed Support Services in London and the South East
Whether you’re looking for a trusted internal support team or an extension of your existing one, our proactive managed IT support is tailored to meet your organisation’s needs, whether you’re a small charity or a larger business operating in the legal, financial, construction or recruitment industries.
Choose from three tiers of support, whether you want the peace of mind knowing you have an experienced support team on hand when you need it or you need 24-hour help desk support to keep your infrastructure running smoothly day in, day out.
Whichever you choose, your team of skilled technologists will have all the necessary skills to address any and all problems — no matter how complex — as quickly as possible.
When it comes to managed IT support, you want to know the problem is in the right hands, but that doesn’t mean you should be kept out of the loop. We offer exemplary support that our clients love, and log, track and report on every request, big or small, so that you know exactly what is happening and that you’re getting great value for money.
Just like our IT network checks, which prioritise issues according to a traffic-light system, every incident we log has alerts that drive our behaviours, which means that critical issues are escalated and dealt with quickly, efficiently and skillfully.
Before a change is made to your IT system, we consider its impact and take steps to test its success. If unsuccessful, you can rest assured that a roll-back plan is in place to restore the system to before the change.
This not only ensures that your systems and services are always available, but it also means that we’re always taking steps to improve the functionality and efficiency of your system, rather than constantly reacting to problems that can be eliminated or minimised.
If your business requires greater IT support, we offer several extended services.
24/7 Support Help Desk
If your cloud system goes down or you run into an issue with your security system at 10 pm, you leave your infrastructure vulnerable when IT security needs to be your top priority. With other managed IT support services, you’d often have to wait until morning, but at ITRM, we don’t believe that’s good enough.
That’s why we offer support around the clock — 24 hours a day, seven days a week.
As a business owner, there may be specific people in your team you trust to flag issues with your system. For key individuals who require additional support, we offer a VIP service available 24 hours a day.
Whichever level of support you choose, with WORXsupport, you’ll benefit from:
- Managed IT support for your organisation in Essex, London, Surrey or Kent via phone, email, our bespoke web portal and our managed device agent
- Incident and request management so that you always know what’s happening with your system
- Account management
- Service reporting
An exemplary service — guaranteed
For a different type of IT support that puts your business first, choose ITRM.
We proactively manage your IT infrastructure and maximise your ROI throughout the lifecycle of your systems. According to our 2019 customer satisfaction survey, our IT support service received a whopping score of 89%. Why not see what we can do for you and experience the ITRM difference?