Senior Implementation Engineer

Location: Thames House, St Johns Road, Sidcup, Kent, DA14 4HD
Reference: JCR001

Job Purpose, Duties and Responsibilities
To provide project implementation services to ITRM’s clients.

Encourage and promote ITRM services and capabilities.
 
Provide a quality customer focussed approach ensuring work is
carried out accurately and to the specified standards,
with a smooth delivery.

Work closely with the Resource Manager in line with the Resource Management Process.

Creation of work packages for delivery and working closely with the resource manager for scheduling.
 
To be responsible for high quality, customer centric communication throughout the project lifecycle.

Provide training and support where included in scope to the specified standards.

Joint responsibility for the transition of projects from the technical solutions team into in the implementation phase.

Joint responsibility for the transition of projects from the implementation phase to business as usual including defining and the delivery of comprehensive technical documentation.
 
Responsible for Project Management for all implementations where an ITRM project manager has not been assigned.

Securing customer sign off at the end of an implementation or project.

Participate in lessons learned activities providing valuable feedback to the technical solutions team including the maintenance of ITRM’s technical standards.

To be a technical stakeholder supporting the Project Manager or Account Manager in customer meetings.

Ensure that through self-study that knowledge is both relevant and current with technology, innovation and industry standards.
Provide technical leadership, support and mentoring to the junior members of the team.

Technical skills


At least 1-2 years implementing the following technologies:

Required skills;
Servers Hardware, Dell EqualLogic SAN’s,
Desktops and Laptops
Switches, Firewalls, Routers and UPS
Microsoft Windows 7 to Windows 10
Microsoft Windows Server 2008 to 2019
Microsoft Office 2003 to 2016
Microsoft Exchange 2003 to 2016
Microsoft Office 365; Exchange On-line – EMS and Teams
Microsoft Azure Platform Virtual Machine Hosting
Virtualisation Software, VM Ware and Hyper-V
Email, Web and Cloud App Security Filtering Services
AntiVIrus Services

Desirable skills;
Avaya Phone Systems
Apple OSX & Hardware
Hosted Telephony
SharePoint online
IT and/or Microsoft qualifications (MCSE, MCITP, CCNA)
 
Person specification
Demonstrated self-starter with ability to plan and prioritise workload
Demonstrated data analysis and reporting skills
Excellent communication skills (verbal & written)
Excellent Troubleshooting skills – able to demonstrate an analytical and logical approach
Results and action oriented.
Good team player with a growth mind-set.
Must be well organised, have good interpersonal skills, be able to work under pressure and be committed to providing excellent client service.
Good presentation skills required for promoting our strong vision and values.
Driving licence and access to a car

This job description indicates the general nature and level of work performed within this role. It is not a comprehensive list of all duties. You will also be expected to undertake duties as directed by your line manager which will be deemed as reasonable within the scope of the role.