VFS Global

Overview

VFS Global is the world’s largest outsourcing and technology services specialist for diplomatic missions and governments worldwide. The company manages visa and passport issuance-related administrative and non-judgemental tasks for its client governments. With 802 Visa Application Centres (VACs) and operations in 88 countries across five continents, VFS Global serves the interests of the diplomatic missions of 42 sovereign governments. The company has successfully processed over 56 million applications since its inception in 2001.

Objectives

After successfully winning a large international tender, VFS Global were faced with the near impossible task of refurbishing large corporate offices in Hewlett Packard’s building in Sheffield, within a deadline of just over two weeks from start to finish. The new offices would be a flagship site for VFS including sixty individual voice & video conference units alongside a seventy user telephone system delivering connectivity to the Hub’s call centre operatives and management.

ITRM and VFS have a long standing relationship that has developed and grown over many years, the deadline of just over two weeks to deliver sixty channels of ISDN30, two internet connections and the associated telephone system was incredibly tight but one that the Voice & Data team knew was possible if handled correctly.

Solutions

The initial orders required for ISDN30 lines, associated DDI’s and internet connectivity were placed immediately, the telephone system element of the project was not a problem, all hardware & software required for this seventy user system was configured and delivered to site within 48 hours.

With extensive knowledge and experience in traversing BT’s provisioning process, the order for the ISDN30 was escalated through the appropriate departments, handheld every step of the way and eventually escalated to the Director of Services. The result was BT engineers on-site within the timeframe to install the new ISDN30's.

ITRM have very close and long standing relationships with various internet service providers (ISP’s), the benefit of this type of relationship was clearly shown when two internet services were configured and installed within the two week timeframe.

The Result

The new flagship site in Sheffield passed the inspection by the UK Boarder Agency with flying colours and was ready well before the final deadline, ITRM are pleased to be the communications partner of choice to VFS Global in the UK.