At ITRM, we pride ourselves on our team. Without them, we wouldn’t be able to continuously deliver service excellence. Our team is formed of a Senior Leadership Team and a Management Team.
Our Senior Leadership Team includes our Founder and Managing Director, Dave White, working alongside leaders across core business functions including Operations and Technology.
Dave founded ITRM in 1999 with customer service at the forefront of his vision for the business. Today, Dave continues to drive the organisation forward, utilising his 25+ years of industry experience and expertise.
John joined ITRM in 2012 and has experience working across numerous roles within the organisation from Head of Service Delivery, Head of Sales and Service Delivery and Service Delivery Director to his role today as Sales & Marketing Director. John’s role sees him focus on the growth of ITRM and the customer experience.
With over 20 years' of industry experience, Mike provides technical leadership to both ITRM and its clients through the delivery of IT strategies, advisory and vCTO services. Overall, Mike is responsible for the technical leadership piece, working collaboratively with ITRM’s client base to technically lead on innovative and best-fit IT solutions.
Ray is a representative for the ITRM South West team within our Leadership Team. Furthermore, Ray has both the technical expertise and hands-on experience of working with our clients; therefore, consistently acts as a daily key point of contact for contract deliverability.
Our Management Team includes departmental managers across the business who are tasked with ensuring seamless day-to-day operations for the business and working towards achieving our overarching goal... delivering excellent customer experience and service.
Charlie has been with ITRM for 10 years and has taken on a variety of roles within the business during this time. From Receptionist, Consultancy Operations co-oordinator and more, to now leading our Business Operations team as Business Operations Manager.
Bringing a wealth of experience and having been with ITRM for over a decade, Paul heads up our network and data cabling team, making certain that all projects are run to specification, are delivered on time and within budget.
Sue is the driving force behind building a brilliant team here at ITRM, from recruitment and retention, ensuring we encompass the ITRM vision and values in everything we do, to making certain customer satisfaction is at the forefront of our service delivery approach.
As the Service Delivery Manager, Victor leads our IT Support team with a strong emphasis on operational efficiencies, structured processes, and continuous improvement. His unwavering focus on customer satisfaction ensures that our services consistently meet and exceed expectations. By prioritising Service Level Agreements (SLAs), maintaining effective communication channels, and proactively addressing challenges through Service Improvement initiatives, Victor and his team deliver exceptional support. They collaborate closely with key stakeholders across the business to achieve these goals.
Helen is responsible for implementing and maintaining the wellbeing and welfare of all staff based in the ITRM South West office. Furthermore, Helen ensures that the organisation is abreast and compliant with required legislation.
Wayne is well versed in working closely with our clients on a day-to-day basis, ensuring their requirements are being met alongside identifying opportunities for improvement across their IT estates.
As Finance Manager for ITRM South West, Gill deals with all account queries and is the main point of contact for all suppliers.