Flexible IT support services whenever you need them most

IT systems are becoming increasingly complex and sophisticated, able to independently handle tasks and give you more time to focus on your business. 

But when you rely on your IT system for your day-to-day needs, what happens when something goes wrong? Whether your network goes down or data gets lost, your business could end up grinding to a standstill, meaning that time freed up by using technology becomes a rush to find a solution.

ITRM: an IT support company that cares

ITRM is an award winning managed service provider (MSP) with a difference. We won’t wait for the same issues to crop up and keep fixing the same problems. As a complete end-to-end managed service provider we specialise in a range of IT services.

Our IT advisory services get to the root cause and recommend the best solution for you to save you money and stress and give you back the time to focus on your business.

When choosing an MSP, pick one that takes the time to understand your business, that sees you, and not just another number or opportunity to make money by locking you into a support package.

ITRM is built on honesty and integrity. Our award-winning service desk and highly-rated engineers work to ITIL industry standards to deliver bespoke IT support in London, Essex, Kent, Surrey, and Sussex. Highly responsive and agile, we’re always able to provide IT support services tailored to you at short notice.

IT support in London & the South East 

Whether you’re looking for a trusted internal support team or an extension of your existing one, our proactive managed IT support is tailored to meet your organisation’s needs.

Regardless of whether you’re a small charity or a larger business operating in the legal, financial, construction or recruitment industries, we can support your business with IT services in LondonKentEssex, and Surrey

For other locations, contact our team, and we’ll let you know how we can help.

Our bespoke IT consultancy services

At ITRM, you can choose from three tiers of IT support based on your organisation’s unique needs. So, whether you want the peace of mind of our IT advisory services or need our 24-hour IT support help desk to keep your infrastructure running smoothly, we can help. 

Whichever tier you choose for your IT support services, our team of skilled IT professionals will have all the necessary skills to address any and all problems — no matter how complex — as quickly as possible.

Keeping you in the loop with IT support

When it comes to managed IT support, you want to know the problem is in the right hands, but that doesn’t mean you should be kept out of the loop. We offer exemplary support that our clients love, and log, track and report on every request, big or small, so that you know exactly what is happening and that you’re getting great value for money.

Just like our IT network checks which issue to prioritise according to a traffic-light system, every incident we log has alerts that drive our behaviours, which means that critical issues are escalated and dealt with quickly, efficiently and skillfully.

Before a change is made to your IT system, we consider its impact and take steps to test its success. If unsuccessful, you can rest assured that a roll-back plan is in place to restore the system before the change.

This not only ensures that your systems and services are always available, but it also means that we’re always taking steps to improve the functionality and efficiency of your system, rather than constantly reacting to problems that can be eliminated or minimised.

If your business requires greater IT support, we offer several comprehensive IT services, as follows:

24/7 Support Help Desk

Suppose your cloud system goes down or you run into an issue with your security system at 10 pm. In that case, you leave your infrastructure vulnerable when IT security needs to be your top priority. With other managed IT support services, you’d often have to wait until morning, but at ITRM, we don’t believe that’s good enough.

That’s why we offer IT support around the clock — 24 hours a day, 7 days a week.


As a business owner, there may be specific people in your team you trust to flag issues with your system. We offer a VIP service available 24 hours a day for key individuals who require additional support.

Whichever level of IT support you choose, with ITRM Support, you’ll benefit from:

  • Managed IT support for your organisation in Essex, London, Surrey or Kent via phone, email, our bespoke web portal, and our managed device agent 
  • Incident and request management so that you always know what’s happening with your system
  • Account management
  • High-quality service reporting 

An Exemplary Service — Guaranteed

For a different type of IT support that puts your business first, choose ITRM.

We proactively manage your IT infrastructure and maximise your ROI throughout the lifecycle of your systems. In fact, according to our 2020 customer satisfaction survey, our IT support services received a whopping score of 90%. Why not see what we can do for you and experience the ITRM difference?

Find Out More About ITRM Support For Your Business

At ITRM, we work with businesses large and small, non-profit and for-profit, so whatever your industry and broader IT goals, we can help.

Drop us a message or give us a call for your complimentary IT network review with one of our consultants.

The service desk show great knowledge and dedication.

Adam Wills Bexley Moorings July 2019

The guys on the helpdesk are brilliant. They always manage to sort any problems out and whenever we have any visiting technician, again, always happy to assist with any problems we may be having or not understanding on our system.

Lucy Allen Consultant, Management Consultancy July 2019

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