Outstanding Managed IT Support
In today’s fast-paced business world, where the IT estate is increasingly complex such as with hybrid environments that use elements of cloud services, using a managed service provider (MSP) to optimise your use of technology makes good sense.
Our award-winning service desk and highly rated engineers provide exemplary service levels. Working to ITIL industry standards we support small and large businesses, in a range of sectors across the UK and Europe.
WORXsupport - Managed Support Services
Proactive Managed IT Support tailored to meet your organisations needs, be that as an extension of your own IT team or as your IT team.
ITRM's service desk team has three tiers of skilled technologists with all the necessary skills to address any problem for you. This ensures each and every call receives an appropriate level of skill to resolve it as quickly as possible, enabling your users to get back to using their apps, data and services as quickly as possible.
Operating to ITIL standards, the market leading support services that ITRM clients receive is exemplary. With every request logged, tracked and reported on, you can be sure the services we provide are valued and beneficial to your organisation.
With the service being SLA driven to ensure the service you receive is second to none, our service managers ensure we retain high SLA levels on an ongoing basis. Every incident has alerts which drive our behaviours ensuring issues are escalated to a higher skill level and resolved as quickly as possible.
For the proactive managed IT support service, we also provide change management and problem management services.
We ensure where changes are being made, due consideration of the impact, the process of implementation, the steps to test and prove the change has been a success as well as if testing proves unsuccessful, a roll back plan to return the service or system to operation are all considered. This ensures your systems and services are available and your organisation can work as needed.
The problem management service is there to spot trends in issues experienced and look to resolve underlying causes rather than just continually fixing the same problems, ensuring your users are not impacted by continual, repetitive issues and are kept aware of progress throughout any investigation and resolution of these issues.
Additionally, for those organisations that need greater levels of support, we have the following extended services to our proactive service.
If your organisation needs support around the clock, we provide our support team for you. 7 days a week, 24 hours a day any of your users can access our team for assistance.
Where only key individuals in an organisation need extra support, our VIP service enables those users to contact our Support team any day of the week, 24 hours a day.
- Various levels of Support to choose from
- Contactable through phone, email, web portal and our managed device agent
- Incident & request management
- Account management
- Service Reporting
- Options for 24/7 and VIPs
An exemplary service is guaranteed
We proactively manage your IT infrastructure and maximise your ROI throughout the lifecycle of your systems. Our 2019 customer satisfaction survey rates our IT support at 89%.