Our IT support services

Which IT support service do you need?

ITRM's suite of services are designed to combat technical challenges you or your business may face, ensuring you continue operating and growing efficiently.

Whether you have your entire IT infrastructure on-premise, within a data centre, in the cloud or a hybrid of these, ITRM can add value to your business by adapting our IT support services to your business foundation.

From IT support, consultancy, cyber security, disaster recovery and more, ITRM can support your business and staff appropriately. Taking a bespoke approach to our service offering, contact our team of technical experts to identify your specific requirements, challenges and needs to establish where we can help you.

Why choose ITRM’s managed IT support services?

Celebrating its 25th anniversary in 2024, ITRM is proud to have established and provide reliable, customer-centric and high-quality IT support services to businesses across London, Kent and the Southeast.

Find out why your business should partner with us below.

Bespoke Business IT Services

Technology is vital for business success and progression in the digital age. Luckily, we have an award-winning team with the expertise to help you with:

  • Ongoing IT support for a small or large business.
  • IT consultancy to advise you on the best technology practices.
  • Digital transformation to update your IT infrastructure.
  • And more!

Our team take a consultative approach to your IT support needs, providing solutions and services that best suit your business versus trying to make the solution or service fit you. We have a wide range of IT services to apply to your business or update your IT infrastructure.

Innovative and Cost-Effective Solutions

If you’re a business looking for IT support in London, the Southeast or Kent, our forward-thinking and cost-effective solutions have got you covered.

  • We’re a unique managed service provider specialising in a customer-first approach.
  • Every enterprise is individual, so you don’t want a one-size-fits-all package that lacks what you need and includes the things you don’t. With ITRM, you’ll receive managed IT services that are creative, efficient, and thoroughly tailored to you so that you get results — all without breaking the bank.
  • As modern technology evolves, today’s businesses need to follow suit. So, whether you’re looking to bolster your cybersecurity strategy or move your data to the cloud, for the best professional IT support in London, look no further than ITRM.

24/7 IT Support in London and Kent

Unfortunately, no IT system is flawless, and from time to time, you will face technical and security issues. Failing to handle these quickly and effectively costs you time and money, and it can damage your reputation. Therefore, we offer round-the-clock assistance through a flexible, scalable and proactive IT helpdesk available to all clients at request.

Award-Winning IT Support

We're a award winning managed service provider recognised by Channel Futures within the 2023 MSP 501 rankings list, moving to #1 in the UK, #1 in EMEA and #23 globally. MSP 501 is the most prestigious list of Managed Service Providers (MSPs) globally and we are proud to be sitting alongside the best, and ranked as the top UK MSP.

Trusted By


Our IT Support Accreditations

Cyber Essentials
HP Gold Partner
Excel Cabling Partner
Safe Contractor Approved
Cyber Essentials Plus
Alcumus Safe Contractor SafePQQ

How do our IT support services rank?

When providing IT support to businesses in London and Kent, we always try to deliver the best service we possibly can. As part of this, we value the feedback of our customers highly. 

We are proud to have achieved 90% in our 2020 customer satisfaction survey and a Net Promoter Score of 78. See what else our customers have to say below: 

Average Response Time
SLA compliance
Customer Satisfaction

The ITRM Blog

Someone has been locked out of their phone due to a cyber attack.

The Top 5 Cyber Security Threats to Your Business

In today's digital landscape, where connectivity and innovation reign supreme, the security of your business's (and customers’) information is of the utmost importance. As technology evolves, so too does cybercrime. Opportunists and organised criminals are always on the lookout for ways to exploit vulnerabilities and gain unauthorised access to your valuable data.
3rd August 2023
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What is AI Technology? (With Examples)

The explosive emergence of ChatGPT sometimes feels like a complete paradigm shift – in a hundred years, perhaps this will also be looked back on as the Gutenberg moment where “suddenly” everything else became possible. But the fact is that this hasn’t been sudden.
28th June 2023
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