Home / ITRM Insights / Case Studies / How IT Support Elevates Community Heroes: Millwall Community Trust
Millwall Community Trust (MCT) plays a vital role in the South London community. It is closely linked with the renowned Millwall FC and is dedicated to enhancing the quality of life for individuals in the community through the positive impact of sports. Some of MCT's programmes support adult mental health, pan-disabilities football, and many other empowering initiatives.
Back in 2019, MCT recognised the exponential growth that the IT world was experiencing and knew they needed support to facilitate their charitable work. CEO Sean Daly knew to contact us to provide them with unwavering IT Support to assist them in the continuously developing digital landscape.
MCT has an in-house IT engineer who works closely alongside ITRM, ensuring consistent and reliable assistance for all users. Our commitment to providing unlimited IT support links MCT staff to our skilled engineers whenever they encounter any issues. We have implemented a ticket system allowing users to easily monitor the progress of their requests if they cannot be immediately resolved during the phone call. This proactive approach has significantly boosted staff productivity at MCT, as their IT requirements are promptly addressed.
As part of the comprehensive IT Support offered to MCT, we also provide the flexibility to dispatch our skilled engineers to their offices to address any issues on-site. This option is available if the problem cannot be resolved remotely. This also enables us to partner with their on-site IT engineer if any additional support is required. By taking advantage of this, MCT has mitigated the downtime of their operations, which has had a positive impact on productivity.
In addition to the above, we will also perform preventative maintenance for MCT. This includes regularly carrying out tasks to prevent issues before they arise, possibly leading to serious damage. For example, we will handle software updates and patch management to ensure that all software, such as applications, is kept up to date to address vulnerabilities and enhance performance.
Sean Daly, Chief Executive Officer
By leveraging our team's specialised knowledge in conjunction with MCT's dedicated in-house IT department, we can guarantee that every user receives the necessary support to effectively carry out their valuable work for our local community. This collaborative effort has led to a decrease in downtime and an increase in productivity. We are enthusiastic about further cultivating our partnership with the Trust and are committed to delivering exceptional IT support that caters to their requirements.
If you are looking to have effective IT Support for your organisation, look no further, contact our team here to speak about a solution that is bespoke to your business.
