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Collaborative IT Support to Strengthen Your Internal Team and Boost Performance

With over 25 years of experience partnering with organisations across multiple industries, ITRM’s co-managed IT support services provide the perfect balance of internal control and external expertise. We work alongside your in-house IT team to extend capabilities, share knowledge, and deliver seamless IT operations, ensuring your infrastructure is resilient, secure, and responsive to business needs.

"ITRM have been invaluable with getting our teams up speed and running with tech. They are responsive, passionate about delivering a good customer experience . My company and I know we are in safe hands and when we need a quick turnaround they never let us down.
Go to the IT sourced team i would trust."

Chaz Gill

What You Can Expect from Our Co-Managed IT Support Services

Our collaborative approach is designed to empower your IT team, reduce operational risk, and improve service delivery.

As part of our services, we provide:

  • Flexible Resource Allocation: Scale IT support up or down based on your team’s workload and business demands.

 

  • Proactive Monitoring & Incident Management:
    Detect and resolve issues before they impact users.

 

  • Shared Knowledge & Expertise: Access specialist skills and best practices to complement your internal capabilities.

 

  • Service Desk Collaboration: Seamless ticket handling and escalation processes integrated with your team.
  • Security & Compliance Support: Strengthen your IT security posture with expert guidance and continuous monitoring.

 

  • Transparent Reporting & Analytics: Gain visibility into IT performance with regular reports and insights.

 

  • Ongoing Training & Support: Enable your team with continuous learning and development opportunities.

Seamless Team Integration

We work alongside your internal IT team as an extension of your resources, providing expert support that doesn't disrupt your existing workflows.

Proactive Monitoring & Rapid Response

Our advanced monitoring tools and skilled engineers detect and resolve issues quickly, minimising downtime and keeping your business running smoothly.

Flexible, Scalable Support

Whether you need additional help during peak periods or ongoing assistance, our services scale to fit your team’s evolving needs and workload.

Transparent Communication & Reporting

You receive clear, regular updates and detailed insights into system performance and support activities, ensuring full visibility and control.

Get Dedicated IT Support Without Breaking The Bank

Our co-managed IT support packages provide clear pricing and flexible engagement models, allowing you to control costs and service levels.

Get Started

Seamless Onboarding - Built To Work Around You

Worried about switching IT providers? We get it. That’s why our onboarding process is smooth, transparent, and tailored to your business:

Our Performance Speak For Itself

Proudly Supporting Businesses Across London & The South East

As an award-winning managed service provider, ITRM supports organisations across London, Kent, Bristol, and surrounding counties, delivering trusted IT solutions across various industries.

Awards and Accreditations

  • Microsoft logo featuring four colored squares (red, green, blue, and yellow) arranged in a 2x2 grid to the left of the word 'Microsoft' in gray sans-serif font.
  • Logo of the SME Business Elite Awards with ‘SME’ in bold orange letters, ‘Business Elite’ in black, and ‘Awards’ underneath. The number ‘71’ is subtly incorporated into the ‘E’ of ‘SME’.
  • Cyber Essentials Certified badge with a blue gradient background featuring a large green and blue checkmark in the center and the words 'CYBER ESSENTIALS' at the top and 'CERTIFIED' at the bottom in white text.
  • Logo with a golden number 50 and a crown on top, set against a half bronze, half gold gear. ‘BRITAIN IT COMPANIES’ is above and ‘2023 BEST MANAGED’ below.
  • ITRM's network and data cabling services are accredited by the cabling manufacturer, Excel. This demonstrates our excellence and commitment to delivering high quality cabling services.
  • Logo of Channel Futures MSP 501, featuring a purple and yellow badge with ‘2023 WINNER’ on a ribbon at the bottom. The background is white with ‘Channel Futures’ above and ‘Leading Channel Partners Forward’ below in purple.
  • SafeContractor Approved badge featuring a circular blue design with a stylized flower icon at the top, 'SafeContractor' in bold text across the center, 'APPROVED' below it, and the website at the bottom.
  • Logo of Elite Business with the number 100 in large, bold font, above the words ‘TOP SME BUSINESSES 2023’ in smaller font. The color scheme is a gradient of gold tones, and the image has a blurred background which makes the text stand out.
  • Cyber Essentials Plus is the advanced Cyber Essentials accreditation, awarded through third-party assessment and demonstrating commitment to cyber security excellence.
  • ITRM are proud to be Silver accredited Investors in People. This accreditation outlines our commitment to creating an inclusive, welcoming and rewarding workplace in which our employees can thrive.
  • ITRM are part of the CompTIA Membership Community where we collaborate, learn and achieve accreditations.
  • Connectix Cabling Systems logo featuring a red and blue geometric symbol alongside bold navy text, representing advanced network cabling solutions.
  • Next Generation 2024 Winner logo featuring bold text in purple and orange with an arrow design, symbolising innovation and achievement.
  • Graphic of the Bexley Business Awards logo featuring a stylised star in shades of pink and burgundy. A gold heart and small star icon sit within the larger star shape. The text ‘BEXLEY Business Awards’ appears in white and gold lettering across the design
  • Gold “Channel Champions” logo with a stylised trophy icon on the left and bold uppercase text on a white background.
  • Global Tech Insider Awards Winner logo on a light grey background.

Ready to Elevate Your IT?