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With over 25 years of experience delivering Microsoft solutions to organisations across London, Kent, Bristol, and the surrounding home counties, ITRM helps you get more from Microsoft Teams than chat and video calls alone. As a Microsoft Teams partner, we design, deploy, and support Teams as your unified platform for chat, calls, meetings, and meeting rooms, backed by Copilot and the same hands-on Microsoft Teams support behind every ITRM Microsoft 365 engagement.
Microsoft Teams already sits at the centre of how most UK businesses meet, message, and call, but few organisations use anywhere near its full potential. With 70% of CIOs saying their businesses would benefit from greater simplicity across platforms, and 53% of leaders saying productivity must increase to meet business goals, our Microsoft Teams Services cover everything your business needs to get real value from the platform, matched to where you actually are today.
Teams brings chat, channels, Loop Workspaces, calendar, notes, and third-party apps into one consolidated view, so your team can organise conversations with custom sections and favourites rather than hunting across separate tools. ITRM configures Teams and drives adoption of these features properly, including Loop Workspaces for real-time co-creation and the smart navigation and @mention views that keep every conversation triaged, rather than leaving your team to work it out from Microsoft's own documentation.
Teams Phone is the only calling solution native to Teams, bringing calling, chat, meetings, and collaboration together in a single, secure platform rather than a separate conferencing solution bolted on top. It's protected by the same Zero Trust security approach behind our Microsoft Defender Solutions. ITRM configures Teams Calling Plans, Operator Connect, Direct Routing, or Teams Phone Mobile depending on what your business needs, and sets up Copilot-powered call summaries and real-time speech-to-speech interpretation, so your teams are never held back by language barriers or manual note-taking. If you're also reviewing your wider telephony estate, our Mobile and Voice Data Services cover the same ground beyond Teams itself.
For meeting rooms, ITRM implements Microsoft Teams conference room solutions built around Teams Rooms and Microsoft Places, giving you real-time occupancy data, intelligent Copilot-assisted booking, and smart room suggestions across every location. Teams Rooms is trusted by over 1 million installations worldwide, and Teams Rooms Pro adds AI-powered operations that catch device and connectivity issues before your team notices them. If you're managing those devices at scale beyond the meeting room, our Microsoft Cloud Solutions cover Windows 365 and Intune device management across the wider business.
Microsoft 365 Copilot surfaces information from chats, emails, meetings, and calls directly inside Teams, helping your people catch up and draft messages faster. ITRM helps you scale that further with agents such as Facilitator, Interpreter, and Employee Self Service, plus Teams Premium features including intelligent recap, live translation, customised branding, and advanced meeting protection, building the same kind of AI-native toolchain into Teams that our Microsoft 365 Copilot Consultancy delivers across the rest of Microsoft 365.
Getting more from Microsoft Teams, or moving to it for the first time, doesn't happen in one step. We take you through it in three stages, each building on the last.
Organisations moving to Microsoft Teams properly see measurable results. The UK Home Office replaced a fragmented, legacy communication system, including Skype for Business and disparate telephony services supporting nearly 1 billion audio/video minutes a year, by migrating 63,000 users to Microsoft Teams Phone in just eight days as part of a move to Microsoft 365 E5, unifying voice, video, and collaboration while strengthening security and resilience. The department's own leadership has described the project as only the beginning of what's possible with Microsoft's tools for transforming how they work and serve the public. That's the outcome ITRM's Microsoft Teams Services are built to deliver: fewer tools, less admin overhead, and AI doing the busywork that used to eat into the working day, backed by hands-on Microsoft Teams support rather than a self-serve licence.
ITRM designs, deploys, and manages Microsoft Teams for your business, covering chat and channels, Teams Phone calling and meetings, Teams Rooms and device management, and Copilot, agents, and Teams Premium, all backed by hands-on Microsoft Teams support rather than a self-serve licence.
Our Microsoft Teams support covers day-to-day administration, security monitoring, user adoption, and troubleshooting for chat, calls, meetings, and meeting rooms, provided on an ongoing basis so issues are caught and resolved quickly rather than left to build up.
Microsoft Teams consolidates chat, calls, meetings, and files into one AI-powered platform. With 70% of CIOs wanting greater simplicity across platforms and 53% of leaders needing to increase productivity, Teams delivers both by cutting the number of separate tools your business relies on.
A Microsoft Teams partner like ITRM helps you get more from the platform than an out-of-the-box licence alone, handling deployment, customisation, and support so your business gets measurable value from Teams, not just access to it.
Yes. ITRM can manage Microsoft Teams end to end, including Teams Phone, Teams Rooms, Copilot, and day-to-day administration, whether we deployed your environment or you already have Teams in place.
Look for a Microsoft Teams partner with proven, large-scale deployment experience, expertise across chat, calling, meeting rooms, and Copilot, and a support model that keeps the same team accountable after go-live.
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