Is your organisation seeking bespoke business IT support in London? Are you looking to partner with an IT support company that really understands your company? Then you’ve come to the right place. At ITRM, we have been confidently delivering managed IT support to businesses across the nation’s capital for 25 years. 

Thanks to our expert IT support help desk, the businesses that partner with us are able to access round-the-clock assistance with their technology — 24 hours a day, 7 days a week. 

Why? Because we are dedicated to ensuring that our customers receive IT support services that work with the core hours of their business. How? By consistently monitoring the delivery of our IT consultancy services and your client satisfaction. 

Our Bespoke Business IT Support in London

So, how can we help your business? Regardless of which industry your business is in, from construction to the legal sector, what its products and services are, or how large it is, ITRM can provide an effective, well-executed IT support solution for you. 

When you discuss IT support with us, you receive bespoke services tailored just for you. Click on any of the following services to find out more about what we do:

We’re pleased to offer VIP IT support London-wide, and across Greater London too. This means that either the owner or key people within the company can raise issues with a network, and have them dealt with around the clock — no waiting around. 

You can get on with running your business, safe in the knowledge that your all-important IT system is fully operational and protected at all times. It's the ultimate peace of mind every business needs, and it’s an investment that will yield rewards time and again.

For more information about our packages and offerings, head to our main services page. In the meantime, let’s take a closer look at some of our most popular IT support services for businesses in London.

Central London around the Thames from above, illuminated by streetlights.

IT Support in London for Data Compliance

One of the biggest challenges facing firms in London — and all over the country — is protecting their customer data. In recent years, it has become increasingly difficult for businesses to keep their private data out of the clutches of cybercriminals. 

Should the worst happen, not only could you find yourself facing reputational damage that can be hard to recover from, but also you could be in breach of the law.

Luckily, ITRM can help. Offering staff training, IT advisory services, guidance as to cyber security best practices, and more, our team of outsourced IT support professionals can help your business remain compliant when it comes to data handling. 

Cyber Security for Your London-Based Business

Aware of the ever-increasing risk of cyberthreat to London businesses, we’re proud to offer our customers an impressive portfolio of IT security services.

Using the latest software to detect and eliminate threats before they interrupt your business, our dedicated team of cyber security experts can assist your business under the two arms of ITRM Protect and ITRM Secure, with the following services:

  • Auditing your company’s systems 
  • Identifying cyber security weak points
  • Endpoint, email, and web protection 
  • Threat protection and testing 
  • Cybersecurity training for your staff
  • Compliance with cybersecurity regulations

Find out more about our cyber security solutions here.

Work with an Award-Winning IT Support Company

A person wearing a headset looks at a series of monitors as they provide remote IT support over the phone.

In recent years, our commitment to delivering IT support excellence in London and beyond has been repeatedly recognised in the form of numerous awards.

Most impressively, after a few years at the top of the Channel Futures MSP 501 rankings list, we won the award in 2023. MSP 501 is the most prestigious list of Managed Service Providers (MSPs) globally, and we are proud to be ranking at the top of the UK’s best MSPs.

MSP 501 Winners Logo

Our Registered Address: 1st Floor, 85 Great Portland Street, London, W1W 7LT

For the best business IT support London can offer you, get in touch with the experts at ITRM. Book in for a free consultation with our expert IT consultant to find out how you can optimise your network protection.

IT Support London Frequently Asked Questions

Our determination to feel what the customer feels is what makes us an IT support provider that stands out from the rest. We provide reliable, high-quality IT support services to our London and Kent clients, and ensure their businesses thrive. 

Our award-winning team has the expertise to help you with all aspects of IT support - but don’t just take our word for it; read our case studies to hear directly from our clients.

Many aspects will influence the level and type of IT support you need. For example, you may already have an internal IT team but would benefit from some additional IT support. If this is the case, our level-one IT support offering adds extra manpower and increases productivity within your organisation. 

On the other hand, if you’re looking to fully outsource your IT requirements to an award-winning managed service provider, we can take care of all your technical needs. Here are some helpful questions to ask your managed service provider to discern which level of IT support would be right for your business:

  • Can you support my business size?
  • Do you support onsite IT?
  • What operating hours do you cover?
  • Do you have experience with our IT infrastructure and software?

At ITRM, we work with you to determine the optimum IT support package to help your business thrive. So, book a free consultation with one of our IT experts today and find the perfect blend of IT services for you.

When your IT is out of action, your business comes to a standstill. Your invoices cannot be paid, your customer details become inaccessible, and your staff cannot get on with their tasks. Having a reliable IT support provider on your side is critical to ensuring that everything is back up and running as soon as possible.

As your business expands, in-house IT solutions can become challenging to manage. IT issues can start with minor inconveniences, like Wi-Fi connectivity, but evolve into huge ramifications. 

Saving time and stress are the immediate consequences our clients can report, but there are many more benefits of outsourcing IT support, including (but not limited to):

  • Financial benefits: One focused monthly fee for IT support, instead of paying for several, often unnecessary, services. 
  • Improved security: Keeping up with cybersecurity is a complicated and expensive task. However, our managed IT support in London and Kent can provide regular cybersecurity audits and end-point scanning.
  • Gain access to experience: When you outsource IT support, you have access to the very best IT professionals in the industry.

These are just a few results you can expect to enjoy after partnering with an award-winning managed service provider. Take a look at our blog for more information about the benefits of outsourcing your IT support.

No, we have many clients based outside of London, in Kent, Essex, and even in other parts of the world, across many different industries. While clients are welcome to visit our Sidcup office, most of our IT support services are carried out remotely.

Managed Service Providers (MSPs) deliver IT support services that sustain businesses’ entire IT infrastructure and IT systems. Depending on their level of experience and expertise, Managed Service Providers can enhance business efficiency, offering a range of IT services such as security, monitoring, and infrastructure.

In short, a managed IT service provider takes care of everything an in-house IT department would, but at a much lower cost. This can include: 

  • Hardware and software installation, maintenance and troubleshooting
  • Help desk support and proactive support
  • Monitoring and maintenance of your network infrastructure
  • Security and compliance audits
  • Backups and disaster recovery solutions
  • Assistance with cloud computing
  • And more!

It depends on your needs, but we’re confident you’ll find it to be better value than in-house support. We offer a free consultation and will be happy to talk with you about your specific needs.

Most of our technical engineers, consultants and architects are Microsoft Certified Professionals, besides our apprentices who are on MCP training tracks. Our teams hold various qualifications across different industry-leading vendors and bodies, such as Microsoft, VMware, Avaya, Cisco, ITIL, Prince2 and CompTIA. 

ITRM also has a comprehensive Competency Development Framework to assist with staff's continued development at all levels. This ensures both their technical and soft skills are continually developed and enhanced to help them deliver excellence to our customers. This is measured quarterly at appraisals and has had a significant positive impact on retention and morale.

Client Testimonial - focused

Here's what our clients think

"As an ex-MSP engineer myself, I can say that ITRM is one of the best MSPs that I have dealt with. We tell ITRM what we need, and get a better solution that fits our business needs perfectly. Unlike other suppliers, there is never a hard sell on services we don't require. ITRM are easy to deal with and the team are professional, well organised and very friendly."

Mike Mullen, EMEA IT Manager - CreativeDrive EMEA

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