We ask the Questions

How do you spend your time?

Firstly, I test the validity of the sales teams’ technology plans and secondly, to make sure these plans fit with clients’ overall business plan.


When did you start working at ITRM?

Matthew started four years ago, in 2015.


And before this?

Another MSP, where I learned the ropes. It was my first job after graduating with a degree in electronics. While working in my first job I also completed a Master’s degree with the Open University.


What do you enjoy most?

Being sure a client’s overall objectives can be met and, when a client appreciates the effort, this makes it all worthwhile. 


Can you give an example?

Recently, a specialist medical cleaning company needed upgrades for 30 users. After close collaboration throughout I was happy, once I knew the client was happy. Simple.

When a client appreciates the effort, this makes it all worthwhile. 


What do you enjoy about working at ITRM?

The fact that, for some, an MSP makes infinite sense. For example, a client that experiences cyclical peaks and troughs in business demand only pays for licensing as they need it.


Anything else?

The fact that I split my time between the office and liaising with colleagues and clients and working across all business services is a real benefit. I definitely get access to more areas of the business than I would in a large MSP.


And, what about working life at ITRM?

It’s fun; chatty and friendly but also, get the job done.

Meet The Team

Seb Payas Service Delivery Manager

Seb Payas

Service Delivery Manager

We ask Seb what he enjoys most about his role and what it's like working at ITRM Read more...

Sue Thorpe Business Operations Manager

Sue Thorpe

Business Operations Manager

Sue is an experienced HR Manager with ITRM Ltd and is passionate about delivering excellent customer service, enhancing the employee experience and supporting the local community. Read more...

Michelle James Senior Account Manager

Michelle James

Senior Account Manager

My days are varied and action packed. The great thing about being a Senior Account Manager is that no two days are ever the same. Read more...

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