For many small business owners, managed IT support is often misunderstood as a luxury only larger companies can afford. For that reason, most small businesses and startups fail to see the value in outsourcing IT support services. However, this blog will detail the reasons why that shouldn’t be the case.

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From enhanced efficiency to increased cost-effectiveness, there are a whole host of reasons why outsourced IT support for small businesses is a good idea. Read on to find out why.


While there is an upfront cost, outsourcing IT support for small businesses can actually save them money in the long run. When you hire an IT support company like ITRM, you are essentially investing in the future integrity and longevity of your business. 

The truth is, for small business owners who may have little to no technical experience, IT investments end up paying for themselves. This is both in the crisis they prevent - and the commercial advances they gain.

Instead of spending an extortionate amount each time a technological emergency or data breach occurs, paying a flat-rate fee for continuous support is much more economical. 

2.Integrity & security  

Should the worst happen to your small business, having a dedicated team of IT security experts and cyber security services on your side is a surefire way to bounce back quickly. 

If your business falls victim to the increasingly common threat of cyberattack, and your data is compromised, with an IT support company like ITRM on your side, data can be recovered easily, and damage control can be rolled out. 

We have years of experience in processes such as managed detection, response and cloud backup systems, so we’ll be sure to help your small business handle its data as safely as possible. 

3. Customer satisfaction 

When running a business, especially one with few employees, it can be challenging to find the time to review and improve your services regularly. This means you can get stuck in old, inefficient habits easily.

By hiring a fresh pair of eyes in the form of outsourced IT support, your processes (data transfer, handling, processing, and repetitive tasks like form circulating) can be streamlined and improved, leading to greater customer satisfaction.  

Outsourced IT support can not only enhance the user experience of your small business’ website, but it can also help you handle and process data more efficiently - increasing your organisational possibilities. 

And if your services are working better, chances are you’ll be delivering better services to your customers, too.

4. Be more competitive  

The corporate world can feel cutthroat at times, especially since things are increasingly digitalised.. In fact, existing as a small business online opens you up to a whole host of threats - not only from cybercriminals but from the competition too. 

Luckily, gaining an edge over the competition has never been easier than outsourcing from an IT support company. By outsourcing your IT support, you can receive assistance improving the accessibility and user-friendliness of your site, as well as implementing plans to minimise downtime and maximise conversions. 

5. Focus on what matters 

One of the most important benefits of outsourcing IT support for small businesses is the time saved. Running a business, especially when just starting out, is hard enough - and keeping on top of technological tasks can seem like an added layer of work. 

When you recruit a team of professionals to handle your IT services, you essentially free up your time to focus on the business you love rather than getting swamped in administrative and digital tasks.

IT support professionals can also automate repetitive tasks, such as sending emails or gathering form responses. This will save you time and human resources in the future, while also monitoring systems. 

ITRM’s IT support for small businesses

Over the years, the ITRM team have helped hundreds of small businesses across a wide variety of sectors, providing them with bespoke IT support solutions. 

IT Support London

Here at ITRM, we know that organisations — especially small businesses — operating in London face a unique set of challenges, and we’re here to help them. The nation’s capital is a competitive space, and businesses in it are much more susceptible to cybercrime.  

One of the businesses we’ve provided IT support in London for was The Falcon Group, a leading inventory management solutions business. We successfully enacted an office move, relocating their hardware and software to their new venue safely and without excessive downtime, freshening up their telephone and internet services too. 

To find out more about the work we do with small businesses, head over to our case studies page or check out the rest of our blog for inspiration. 

If you own a London or Kent based small business, get in touch with the experts at ITRM to book a discovery call - and start your journey towards outsourced IT support today.

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