Many companies outsource their IT requirements, but lots of others maintain their’s on-site, for a variety of reasons. But they often find they still need outside help. That's where managed services combined with in-house IT support comes in.
Firms often keep their IT in-house because they want total control over their systems and the ability to react instantly should something critical go wrong and threaten operations, data and the entire company. Despite this, other and equally important aspects of running a company — such as various network tasks provided by managed IT services — are sometimes required from outside.
What are managed IT services? They're a set of IT-based services that a company needs, provided by an external, third-party firm. Typically they include monitoring IT systems around the clock, so up-time is maximised and potential security and other threats are detected and eliminated before they can become a problem. They also cover remote IT support and reporting.
The goal is not only to ensure IT systems are functioning correctly and optimally but that, overall, expenses are slashed and operations improved. With cloud technology enabling the more efficient provision of managed IT services, companies can be monitored from anywhere and at all times.
Managed services become integrated with in-house IT support from the beginning, so the entire process is seamless and efficient. The internal and external teams work together to ensure the network never goes down, data is protected and threats kept out, so the risk of the client company grinding to a halt is dramatically slashed.
Managed services combined with in-house IT support offer firms the best of both network worlds — maintaining systems, repelling potentially crippling attacks and at the same time reducing costs and making companies more competitive.