ITRM was delighted to welcome Isheta Begum, from Blackfen School for Girls to the team for a week whilst she completed her industry specific work experience in IT Support. Our team had the time to check-in with Isheta about her time with the company…

What made you attend work experience at ITRM?

The reason for me wanting to attend is because I had an interest with IT in general so I asked my careers advisor and she told me about ITRM which made me want to reach out for work experience.

What have you learnt throughout your time here?

I learned about what ITRM’s service and support department does and how they do it, for example I learnt about the ticket system they use, why it’s put in place and how it works. I also learnt about the types of tickets (service request, alert/incident) and the triage system.

What has been your favourite part of the work experience?

I enjoyed learning about the different elements within support and learning about the ways to solve IT problems. I also enjoyed interacting with the employees, they are such nice people, very friendly and really engaging.

What have you found the most challenging from the work experience?

The task that I found most challenging was configuring phones and trying to understand the different aspects of triage, however, with some help from ITRM’s current apprentices, we worked collaboratively to complete these tasks.

What are your future goals and aspirations?

My aspirations and goals are to be able to work within IT and to be very successful and to earn lots of money!

If you are interested in gaining some valuable work experience and, working alongside ITRM’s expert team, contact us

Share this News

Your privacy

By clicking “Accept all cookies”, you agree ITRM can store cookies on your device and disclose information in accordance with our Cookie Policy.

Cookie Settings

When you visit any of our websites, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and manage your preferences. Please note, blocking some types of cookies may impact your experience of the site and the services we are able to offer.